Privacy Policy
Effective Date: 21-05-2025
Last Updated: 21-05-2025
This Privacy Policy (“Policy”) is issued by Aetram Infotech (“Company,” “we,” “us,” or “our”), a company duly incorporated and existing under the laws of India, to inform users (“User,” “you,” or “your”) of our practices regarding the collection, usage, processing, storage, and disclosure of Personal Data in relation to our proprietary software services offered via an online platform.
Your access to and continued use of the Company’s Services shall be deemed to constitute your unequivocal acceptance of this Policy and your express consent to the collection and processing of your Personal Data as described herein.
1. Information We Collect
We may collect and process the following categories of personal information:
- Identity Data: Name, user ID, contact information (email address, phone number), and other identifiers submitted during registration.
- Technical Data: IP address, login data, browser type, time zone setting, location data, operating system, and device information.
- Usage Data: Information about your usage patterns, preferences, and interactions with our Services.
- Communication Data: Any communications or correspondence you send to us, including support requests or feedback.
2. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Your express consent;
- Performance of a contractual obligation;
- Compliance with legal obligations;
- Legitimate interests pursued by the Company (e.g., improving Services, preventing fraud).
3. Purpose of Collection and Use
We use personal data for the following purposes:
- To register you as a user and administer your account;
- To provide, maintain, and enhance our Services;
- To process subscription payments and maintain transaction records;
- To notify you of changes to our policies or Services;
- To address support requests or technical issues;
- To ensure compliance with applicable laws and enforce our Terms and Conditions.
4. Data Retention
We retain personal data only for as long as is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Upon expiration of such period, your data will be securely deleted or anonymized.
5. Disclosure of Personal Data
We do not sell or rent your personal data. We may disclose your information to the following entities, strictly under contractual and legal safeguards:
- Authorized personnel within Aetrma Infotech;
- Regulatory or law enforcement authorities where disclosure is required under applicable laws;
- Professional advisors, such as auditors and legal counsel, for compliance and legal purposes.
6. Data Security
We implement appropriate technical and organizational security measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.
7. Data Subject Rights
Subject to applicable law, you may have the following rights regarding your personal data:
- Right to access your personal data;
- Right to rectify incorrect or incomplete information;
- Right to erasure (“right to be forgotten”);
- Right to restrict or object to processing;
- Right to data portability;
- Right to withdraw consent, where applicable.
8. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience, analyze traffic, and track usage patterns. You can manage cookie preferences through your browser settings.
9. Third-Party Services
Our Services do not integrate with or rely on third-party platforms or applications for functionality. We maintain complete control and independence over the software environment and data processing.
10. Children’s Privacy
Our Services are intended for individuals who are at least 18 years of age. We do not knowingly collect or solicit data from individuals under the age of 18. If we discover that we have collected such data, it will be promptly deleted.
11. Modifications to this Policy
We reserve the right to amend or update this Privacy Policy at any time. Changes will be effective upon posting on our platform. Users are advised to review this Policy periodically for updates.
12. Grievance Redressal and Contact Information
For any concerns, queries, or complaints regarding this Policy or our data practices, please contact: info@aetraminfotech.com
